HealGuid Practitioner Terms and Conditions

"Platform"

means the HealGuid digital marketplace, website, mobile applications, and all related services and technologies.

"Patient"

means any individual who uses the Platform to find, book, or receive healthcare services from Practitioners.

"Consultation"

means any healthcare service, appointment, or professional interaction between a Practitioner and Patient facilitated through the Platform.

"Confidential Information"

means all non-public information relating to HealGuid's business, including patient data, platform algorithms, business strategies, and practitioner performance data.

"Platform-Generated Patient"

means any Patient who first contacted or booked with the Practitioner through the HealGuid Platform.

"Commission"

means the percentage fee payable to HealGuid on Platform-Generated consultations as specified in the Financial Terms section.

HealGuid Platform Overview

HealGuid operates a digital marketplace connecting verified holistic and functional medicine practitioners with patients seeking evidence-based natural healthcare solutions.

Platform Services We Provide:

• Practitioner verification and credentialing services
• Patient matching and referral systems
• Secure booking and consultation management
• Payment processing and commission handling
• Marketing and patient acquisition support
• Professional development resources

Your Responsibilities as a Practitioner:

• All clinical decisions and patient care
• Professional liability and patient outcomes
• Compliance with applicable healthcare regulations
• Maintaining professional qualifications and insurance
• Direct practitioner-patient relationships

Verification Requirements

To join HealGuid, you must:

• Hold valid, current professional qualifications in holistic or functional medicine recognised in the UK
• Maintain active professional registration with relevant UK regulatory bodies (GMC, HCPC, CNHC, BANT, or equivalent)
• Comply with UK professional standards including CQC fundamental standards where applicable
• Provide evidence of UK-compliant professional indemnity insurance
• Undergo our comprehensive verification process
• Meet ongoing professional development requirements

Ongoing Compliance Standards

You agree to: - Maintain all qualifications and registrations during Platform participation - Notify us immediately of any changes to your professional status - Submit to periodic re-verification as requested - Comply with all Platform quality standards and patient care protocols

Platform Integrity Protection

You explicitly agree that:

• All patients referred through HealGuid remain Platform-generated consultations
• You will not attempt to redirect Platform patients to direct private practice
• All consultations with HealGuid-referred patients must be processed through our Platform
• You will not collect direct payment from patients referred via HealGuid outside our system

Strictly Prohibited Activities:

• Requesting patients to book directly with your practice instead of through HealGuid
• Providing alternative contact methods to bypass Platform booking systems
• Offering discounts or incentives for patients to book outside the Platform
• Using HealGuid patient lists for direct marketing of non-Platform services
• Creating duplicate consultations outside the Platform for referred patients

Patient Relationship Boundaries

Patients who find you through HealGuid remain connected to our Platform for the duration of your active membership. Any attempt to systematically move HealGuid patients to private practice will result in immediate termination.

Liquidated Damages

If you breach these exclusivity provisions, you shall pay HealGuid an amount equal to the commission that would have been due on the diverted consultation(s). This represents a genuine pre-estimate of HealGuid's loss and is not a penalty.

Commission Structure

You agree to pay HealGuid the following commissions on all Platform-generated consultations:

• Free Tier: 15% commission on all bookings
• Professional Tier: 12% commission + monthly subscription fee
• Premium Tier: 8% commission + monthly subscription fee

Payment Processing Requirements

• All patient payments for Platform consultations must be processed through HealGuid's payment system
• Commissions are automatically deducted from consultation fees
• Payments are transferred to your designated account according to our payment schedule
• You are solely responsible for determining and remitting any VAT or similar taxes on your earnings

UK Tax and VAT Obligations

• Monthly subscription fees are charged in advance and include VAT where applicable
• VAT registration requirements apply if your UK earnings exceed £90,000 annually
• Fees may be adjusted with 30 days' written notice
• Non-payment of subscription fees may result in account suspension

Prohibited Payment Methods

You agree not to accept cash payments, process payments outside the Platform system, or request direct bank transfers from HealGuid-referred patients.

Quality of Care Standards

You agree to:

• Provide professional, evidence-based holistic healthcare services
• Maintain patient confidentiality and data protection standards
• Respond to patient inquiries within reasonable timeframes
• Follow up appropriately on patient care and treatment plans

Scope of Practice Guidelines

• You will only provide services within your verified qualifications and scope of practice
• You will not make claims outside your professional competency
• You will refer patients to appropriate specialists when necessary
• You will maintain clear boundaries regarding medical advice vs. holistic guidance

Patient Communication Standards

• All Platform communications must remain professional and appropriate
• You will not share personal contact information outside the Platform system
• Emergency situations must be handled according to professional protocols
• Patient complaints must be reported to HealGuid within 24 hours

UK Consumer Protection Compliance

When providing services to UK patients, you must comply with Consumer Protection regulations, Distance Selling Regulations, Consumer Rights Act 2015, ASA codes for healthcare advertising, and MHRA regulations.

Privacy Policy Integration

Our comprehensive Privacy Policy is incorporated by reference into these Terms. You agree to comply with all privacy obligations outlined in both documents.

GDPR and UK Data Protection Compliance

HealGuid and Practitioners act as independent controllers for their respective processing activities under UK GDPR Article 26.

• Process all patient data in compliance with UK GDPR and Data Protection Act 2018
• Implement appropriate technical and organisational security measures
• Report any data breaches to HealGuid within 24 hours
• Provide patients with required privacy information and consent mechanisms
• Follow all data protection procedures outlined in our Privacy Policy

Platform Data Usage Rules

• Patient data accessed through the Platform remains confidential
• You may not use Platform patient lists for marketing purposes outside the Platform
• All patient records must be maintained according to professional and legal standards
• Platform analytics and patient insights remain HealGuid's intellectual property

International Data Transfers

When data transfers occur outside the UK/EEA, we comply with UK GDPR requirements using Standard Contractual Clauses and implementing adequate safeguards.

Mandatory Insurance Requirements

You must maintain professional insurance in accordance with your regulatory body's requirements:

• Professional indemnity insurance of at least £1,000,000 per claim
• Public liability insurance of at least £1,000,000 per incident
• Coverage appropriate for your scope of practice and patient volume
• Valid insurance throughout your Platform participation

Platform Liability Limitations

• HealGuid provides a marketplace platform only
• We do not provide medical advice or direct patient care
• You remain solely responsible for all clinical decisions and patient outcomes
• Platform fees do not include insurance coverage or professional liability protection
• HealGuid's total liability shall not exceed the total commissions you paid in the preceding 12 months

Indemnification Requirements

You agree to indemnify HealGuid against:

• Claims arising from your professional services or patient care
• Regulatory violations or professional misconduct
• Breaches of these Terms or applicable laws
• Unauthorised use of Platform systems or patient data

Termination by Practitioner

You may terminate your Platform participation by:

• Providing 30 days' written notice
• Completing all pending patient consultations
• Settling all outstanding financial obligations
• Returning any Platform materials or confidential information

Termination by HealGuid

We may terminate your access immediately for:

• Violation of these Terms or Platform policies
• Professional misconduct or patient complaints
• Loss of professional qualifications or insurance
• Circumvention of Platform systems or commission structure
• Failure to meet Platform quality standards

Post-Termination Obligations

Upon termination:

• Your Platform profile will be deactivated
• You must cease using HealGuid branding and materials
• Confidentiality obligations continue indefinitely
• Outstanding financial obligations remain due
• You may not directly solicit Platform-Generated Patients for 12 months following termination

UK Dispute Resolution Process

For any disputes arising under these Terms:

• Direct Resolution: Initial good-faith attempt to resolve directly within 30 days
• UK Mediation: Binding mediation through UK mediation services (CEDR or ADR Group)
• UK Arbitration: Final arbitration under UK Arbitration Act 1996 if mediation fails
• Professional Body Complaints: Healthcare disputes may be referred to relevant UK regulatory bodies
• Consumer Rights: UK patients retain rights under Consumer Rights Act 2015

Governing Law and Jurisdiction

These Terms are governed by English and Welsh law, UK healthcare regulations, and applicable EU regulations. All legal proceedings must be brought in the courts of England and Wales.

UK Healthcare Regulation Compliance

You agree to:

• Comply with all UK healthcare laws including Health and Social Care Act 2008
• Maintain current professional registrations with UK regulatory bodies
• Follow UK scope of practice limitations and professional standards
• Comply with CQC fundamental standards where applicable
• Report any regulatory actions or disciplinary measures
• Comply with UK advertising standards (ASA) for healthcare claims

Platform Compliance Monitoring

• We may monitor Platform communications for compliance purposes
• Patient feedback and complaints will be investigated appropriately
• Regulatory compliance audits may be conducted as needed
• Non-compliance may result in suspension or termination

International Practitioners Serving UK Patients

International practitioners must ensure qualifications are UK-recognised, comply with UK service delivery requirements, maintain appropriate insurance coverage, and follow UK clinical governance standards.