Our Privacy Promise: Protecting Your Health Information with Trust & Transparency

From You:

• Account Information: Name, email, password, and profile details.

• Health Information: Conditions, symptoms, and wellness goals that you share with us.

• Communication Data: Messages with practitioners and feedback.

Automatically Collected:

• Device Information: IP address, browser type, and device type.

• Usage Data: Pages visited, features used, and time spent on our platform.

• Technical Information: Error logs and connection data.

Under GDPR, we process your personal data based on:

• Your Consent: For marketing communications and optional features

• Contract Performance: To provide practitioner matching and consultations

• Legitimate Interest: For platform security and service improvements

• Legal Obligation: To comply with healthcare regulations and safety standards

Special Category Health Data (GDPR Article 9)

By ticking 'I consent to HealGuid processing my health information' during registration, you grant explicit consent under GDPR Art 9(2)(a) for us to handle your health data strictly to provide your requested holistic healthcare services.

• Core Services: Matching you with verified practitioners and facilitating consultations.

• Personalisation: Tailoring recommendations and content specifically to your health needs.

• Communication: Sending appointment reminders and important updates.

• Security: Protecting against unauthorised access and rigorously verifying practitioner credentials.

• Improvement: Using feedback to enhance our platform.

Your health information is sensitive and deserves special protection. At HealGuid, we ensure:

• Strong encryption for all data in transit and at rest.

• Strict access controls to limit who can view your information.

• Regular security audits and vulnerability assessments.

• Staff training on the latest privacy and security practices.

• Full compliance with UK Data Protection Act 2018 and GDPR.

• Account Information: Until account deletion + 7 years for legal compliance

• Health Information: 7 years after the date of your last appointment, in line with UK clinical record standards

• Marketing Data: Until consent is withdrawn

• Technical Logs: 12 months maximum

Depending on your location, you may have the right to:

• Access your personal information.

• Correct any inaccurate data.

• Delete your information (where legally permissible).

• Object to specific types of processing.

• Restrict processing in certain circumstances (Art 18).

• Request data in a readable format.

• Withdraw consent at any time.

Exercise these rights through your account settings or contact privacy@healguid.com. We'll respond within 30 days.

We currently match users to practitioners manually with human oversight. No automated decisions with legal or significant effects are made without human review.

We use cookies to:

• Remember your login and preferences

• Understand platform usage

• Enhance your experience

• Measure effectiveness

Manage your cookie preferences using our <a href="#" onclick="ckyShow(); return false;">cookie consent tool</a> or browser settings.

We work with trusted, GDPR-compliant partners for:

• Cloud hosting (UK/EU data centres)

• Payment processing

• Customer support

• Analytics (anonymised data)

All partners are contractually bound to protect your information.

Your data is primarily stored in the UK. When transfers occur:

• UK ↔ EEA: Protected by UK-EU adequacy decisions

• Outside UK/EEA: For any transfer outside the UK/EEA we rely on the European Commission Standard Contractual Clauses (2021/914/EU) plus a Transfer-Impact Assessment to ensure an equivalent level of protection

HealGuid is for users aged 16 and over . We don't knowingly collect information from children under 16 without parental consent.

If a breach affects your information, we'll notify you within 72 hours and report to the ICO as required.

We'll notify you of significant changes via email at least 30 days in advance.

Privacy Team: privacy@healguid.com

Data Protection Officer: Not required for our current scale

Phone: +44 7979171781

Legal Entity: HealGuid Ltd (Company No. 16616098)

Address: 124 City Road, London, EC1V 2NX, UK

EU Representative: Not required while operating solely from the UK and not targeting EU users

Regulator: Information Commissioner's Office (ICO) — ico.org.uk